You have the right to cancel this contract (your purchase) within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.
In order to exercise your right of revocation, you can fill out the revocation form or send another clear declaration to Stelzhammer GmbH. If you make use of this option, we will immediately (by e-mail) send you a confirmation of receipt of such a revocation.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to Stelzhammer GmbH, Mirabellplatz 7, 5020 Salzburg immediately and in any case within fourteen days at the latest from the day you inform us of the cancellation of this contract. The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period.
You shall bear the costs of returning the goods.
Download sample revocation form